Our FAQs at a glance
You have questions; get the right answers from PACHMAIR.
Should your questions still not be answered, contact us on the phone, via WhatsApp on +43 (0) 5288 62521 or send an e-mail.
Wellness & SPA
What is the AQUAlpin and SPAlpin?
What is the AQUAlpin and SPAlpin?
<p>The <strong>AQUAlpin</strong> on the 1st floor has a <strong>17 metre panoramic infinity pool</strong>, equipped with whirlpool loungers, massage jets and a fantastic mountain panorama. In addition, our organic herbal sauna (family sauna / textile) and the excitingly relaxed lounging and relaxation area (children welcome).</p>
<p><br />Our <strong>SPAlpin</strong> on the 5th floor is <strong>Adults Only</strong> (from 16 years) with two separate relaxation rooms, a steam bath, an organic Swiss stone pine sauna and a Finnish sauna. The ice fountain promises to cool you down and the cosy lounge with fire bowl invites you to linger and chat. Our sun terrace also offers an impressive 360° panorama of the Zillertal mountains.</p>
Are children allowed in the wellness area?
Are children allowed in the wellness area?
<p>Our <strong>AQUAlpin</strong> on the 1st floor is a great relaxation area for the <strong>whole family</strong>. In our panoramic infinity pool and the family sauna (textile) with associated indoor and outdoor lounger areas, you will find cosy corners and individual loungers where children can relax.</p>
<p>Access to the SPAlpin on the 5th floor is only permitted from the age of 16.</p>
Is there a separate Adults Only area?
Is there a separate Adults Only area?
<p>Access to the SPAlpin on the 5th floor is permitted <strong>from the age of 16</strong>. Children are not permitted here.</p>
How big is your pool and what temperature does it have?
How big is your pool and what temperature does it have?
<p>Our <strong>panoramic infinity pool</strong> is <strong>17 metres</strong> <strong>long</strong> and <strong>6.5 metres</strong> <strong>wide</strong>. There is also a large area with whirlpool loungers and massage jets at different heights and sensational views. The pool has a total water surface area of 132m². In <strong>spring, autumn and winter</strong> we heat it to <strong>32°C</strong>, on hot summer days the pool is of course operated at a correspondingly <strong>cooler temperature</strong>.</p>
Do you also offer sauna infusions?
Do you also offer sauna infusions?
<p>Twice a week (usually Wednesday and Saturday), we offer a mild sauna infusion with two rounds at <strong>5 pm</strong> and an intense infusion with three rounds at <strong>6 pm</strong>.</p>
What are the opening hours of the wellness area?
What are the opening hours of the wellness area?
<p>The saunas and steam bath in the SPAlpin are open from <strong>2:00 pm</strong>, the <strong>family textile sauna</strong> in the AQUAlpin from <strong>12:00 pm</strong>.</p>
<p>The sunbathing and relaxation areas can be used earlier.</p>
<p>The pool is open from <strong>7 am to 8 pm</strong> when the outside temperature is warm, and from 7:30 am to 9 am in the morning and 2 pm to 8 pm in the afternoon when the outside temperature is cold. We are also happy to open outside these hours on request.</p>
Can I still use the wellness area before or after check-in or check-out?
Can I still use the wellness area before or after check-in or check-out?
<p>You are welcome to use our wellness area before or after check-in or check-out for a small fee of <strong>€25 per person each</strong>.</p>
Do you also offer massages and treatments?
Do you also offer massages and treatments?
<p>You can book several different massages and treatments directly via our app or at reception. Don't forget to book in good time so that you can get your preferred date.</p>
Is there a DaySPA option?
Is there a DaySPA option?
<p>You are welcome to book a DaySPA with or without breakfast. Please inform yourself in advance about our availability days.</p>
Booking
What is the best way to make a booking?
What is the best way to make a booking?
<p>You will always get the <strong>best</strong> <strong>conditions</strong> and benefits when you book directly through the hotel. It is always easy to communicate with us. We look forward to getting in touch with you. Whether online, by phone or in person.</p>
What is a best price guarantee? I have found a better price!
What is a best price guarantee? I have found a better price!
<p>This shouldn't be! Please <strong>contact us</strong> with a screenshot of the better offer so that we can offer you an equivalent offer with better conditions if you book directly. Please compare not only the price, but also the room type, board option and cancellation conditions. We always guarantee you the <strong>best</strong> <strong>conditions</strong> for <strong>direct</strong> <strong>bookings</strong>.</p>
And if something comes up? What are your cancellation conditions?
And if something comes up? What are your cancellation conditions?
<p><strong>For all standard rates (without special labeling) the following conditions apply:</strong></p>
<ul>
<li>up to 21 days before arrival: free cancellation</li>
<li>20 to 14 days before arrival: 60% cancellation fee of the booked arrangement</li>
<li>13 to 7 days before arrival: 80% cancellation fee of the booked arrangement</li>
<li>6 to 0 days before arrival, in case of no-show or early departure: 100% cancellation fee of the booked arrangement</li>
</ul>
<p>Any deposit already paid will, of course, be refunded in case of a free cancellation. For comparison: On Booking.com, free cancellation is only possible up to 30 days before arrival. Within 30 days, 100% of the total amount will be charged as a cancellation fee.</p>
<p><strong>For non-refundable rates (clearly marked as such) the following applies:</strong></p>
<p>Payment is made directly at the time of booking via the provided credit card. In case of cancellation or no-show, 100% of the total amount will be charged.</p>
<p>We recommend taking out travel cancellation insurance in both cases to ensure you are well protected should the unexpected happen. This insurance can easily be added during the booking process.</p>
Why do you have different prices every day?
Why do you have different prices every day?
<p>We work with <strong>flexible</strong> <strong>prices</strong>. Depending on <strong>capacity</strong> <strong>and</strong> <strong>request</strong>, the prices of our rooms may increase. In this way, we reward not only regular guests, but also all early bookers.</p>
Are there discounts for children?
Are there discounts for children?
<p>We offer <strong>top conditions for families with children</strong>. Please contact us directly so that we can advise you properly. Your new holiday home is perfectly equipped for families and the location offers plenty of possibilities.</p>
May I have a discount? When are there good offers?
May I have a discount? When are there good offers?
<p>Discounts are not included in our pricing - good offers are available in various low seasons such as May, October, November or even December, January, March and April. Why not take a look at our last-minute offers, with a bit of luck you might find your holiday bargain.</p>
Is a deposit necessary?
Is a deposit necessary?
<p><strong>For all standard rates (without special labeling) the following conditions apply:</strong></p>
<p>When booking, a credit card must be provided as a guarantee. However, <strong>the credit card will not be charged</strong> and will only be used in the event of a cancellation that is not free of charge. If you do not have a credit card, please pay a deposit of € 300,- within 7 days of booking to our bank account.</p>
<p><strong>For non-refundable rates (clearly marked as such) the following applies:</strong></p>
<p>The total amount will be debited immediately upon booking using the selected payment method.</p>
What are the payment options?
What are the payment options?
<p>We accept cash, debit cards, Visa, Mastercard and AmericanExpress.</p>
How can I purchase a voucher?
How can I purchase a voucher?
<p>The easiest way is directly via our website. You will be guided through our voucher system and can download the voucher immediately. You are also welcome to contact our reception team. We can also send you a specially designed voucher by post.</p>
What would be the disadvantages of booking through other providers?
What would be the disadvantages of booking through other providers?
<p>Generally, other providers are <strong>more</strong> <strong>expensive</strong> and have less flexible payment and cancellation conditions. But if you prefer to book your holiday through another provider for personal reasons, you can be sure that we will keep our holiday promise, just as we do with our direct bookers.</p>
I don't have a credit card. Can I still book?
I don't have a credit card. Can I still book?
<p><strong>Of course you can!</strong> Just send us an <strong>enquiry</strong>, contact us by <strong>WhatsApp / phone</strong> or send us an <strong>email</strong>. The deposit can also be paid by bank transfer. We will always find a solution together!</p>
Living
What's the story behind the different room names?
What's the story behind the different room names?
<p>The room names helps you and us to describe the different room types precisely. Our rooms are either <strong>"Modern" in the new building</strong> (with alpine chic furnishing style) or <strong>"Traditional" in the historic building</strong> (with traditional furnishing style with a modern touch). The orientation of the rooms in the different directions and the location on the different floors also characterise the room names.</p>
What is better for me? Double room or apartment?
What is better for me? Double room or apartment?
<p>If you are travelling with <strong>more than 2 people</strong>, the apartment is the right unit for you. A double room is recommended for 1-2 people. If you plan to take care of yourself on holiday from time to time, a flat is of course the right choice. If you want to enjoy a pampering holiday anyway, a double room is the right choice.</p>
How many people can stay in the apartment?
How many people can stay in the apartment?
<p>There are apartments for <strong>1-6 people</strong> with different sizes, layouts and furnishing options.</p>
Are the kitchens in the apartment fully equipped?
Are the kitchens in the apartment fully equipped?
<p>Our kitchens have a <strong>two-zone hob</strong>, an <strong>oven</strong> with <strong>microwave</strong> <strong>function</strong> and a <strong>dishwasher</strong>. A <strong>kettle</strong> and a <strong>Nespresso</strong> <strong>machine</strong> (first capsule refill included) ensure a successful start to the day. Crockery, cooking utensils and cleaning utensils for normal needs are available in very good quality. But if you really want to treat yourself, we recommend a visit to our in-house restaurant Anna's Stubn casual dining.</p>
Is daily room service included in the price?
Is daily room service included in the price?
<p>A daily ROOM CHECK is included in the room rate. This service covers bed making, replenishing bathroom amenities, towel change (only if towels are placed on the floor), and emptying the bins. If you do not wish to receive the ROOM CHECK, simply hang the red sign on the outside of your door handle. In addition, one full room cleaning is included for every 4 nights booked. If you would like any extra full cleanings, you can easily book them via our app or at the reception.</p>
What if I would like a complete cleaning of the apartment / room?
What if I would like a complete cleaning of the apartment / room?
<p>Just let us know via our <strong>app</strong> or at <strong>reception</strong>, we will be happy to do an intermediate cleaning on any day you wish <strong>(for a fee)</strong>. In addition, one full room cleaning is included for every 4 nights booked.</p>
Why is there a final cleaning charge for the apartment but not for the double rooms?
Why is there a final cleaning charge for the apartment but not for the double rooms?
<p>Our apartments come with a fully equipped kitchen, giving you the freedom and flexibility to cook whenever you like. Compared to double rooms, this means a more extensive cleaning effort is required. That’s why apartments include a one-time final cleaning fee.</p>
Is there baby and children's equipment?
Is there baby and children's equipment?
<p>We can provide <strong>baby cribs</strong> and <strong>highchairs</strong> <strong>free</strong> <strong>of</strong> <strong>charge</strong> on request. Let us know at the time of booking what we can prepare for you.</p>
Are there bathrobes / slippers / towels for the wellness area in the room?
Are there bathrobes / slippers / towels for the wellness area in the room?
<p>You will find cosy bathrobes in the wellness bag in your flat or room. In the interests of sustainability, we have decided not to provide bath slippers, because let's be honest: everyone has bath slippers at home. And we want to see the beautiful colourful models!</p>
<p>You will also find one bath towel and one sauna towel per person in the bathing bag for your visit to SPAlpin and AQUAlpin. If you need more towels, please contact our reception.</p>
Are dogs allowed at the Pachmair apart resort?
Are dogs allowed at the Pachmair apart resort?
<p>Would you like your <strong>four-legged friend </strong>to get a taste of the mountain air? We like!</p>
<p>We charge a <strong>small fee</strong> for the additional cleaning effort. In return, a comfortable <strong>dog bed</strong> is available in your room on request.</p>
<p><strong>Please note:</strong> Well-behaved dogs are allowed in all Modern Garden double rooms and Modern Garden apartments. Unfortunately, dogs are not allowed in the wellness areas. Unfortunately, fighting dogs are not permitted. We ask for your understanding!</p>
What an adventure! Where can I do my laundry?
What an adventure! Where can I do my laundry?
<p>You don't need to worry about it. A <strong>washing machine</strong> and <strong>dryer</strong> are available for your personal laundry in the l<strong>ate check-out area</strong>. You can purchase washing pads at reception.</p>
Do the rooms have air-conditioning?
Do the rooms have air-conditioning?
<p>Basically no. However, rooms in the “Modern” category (new building) have pre-conditioned air from our groundwater heat pump.</p>
<p>In other words, the air that is blown into the room is pre-cooled with groundwater and then blown in with a difference of up to -7°C to the outside temperature. In other words, if the outside temperature is 30°C in midsummer, it is blown into the room at up to 23°C.</p>
<p>The rooms in the ‘Traditional’ category do not have this system due to the local building regulations for our traditional house dating back to 1453.</p>
Anna's Stubn
Which catering options can I book?
Which catering options can I book?
<p>You have the choice of booking your stay including <strong>Anna's daily gourmet breakfast</strong> or without any catering at all - <strong>complete</strong> <strong>flexibility</strong> guaranteed.</p>
<p>Fresh <strong>bread</strong> <strong>service</strong> is also available. Of course, you can also decide every day if and how you want to have breakfast. If you order <strong>directly when you book</strong>, you will receive Anna's gourmet breakfast at a <strong>special price</strong>.</p>
What options do I have for breakfast?
What options do I have for breakfast?
<p>Try our <strong>breakfast</strong> <strong>buffet</strong> in our in-house restaurant <strong>Anna's Stubn</strong>. You'll be amazed at the <strong>freshness, variety and regionality</strong>. If you prefer to have breakfast in your apartment, then come to our <strong>shop</strong> and convince yourself of the quality and regionality of the products on offer.</p>
Do you have a restaurant? Where to go in the evening?
Do you have a restaurant? Where to go in the evening?
<p>Our <strong>Anna's Stubn casual dining</strong> is open for you <strong>5 days a week</strong>. You will be delighted by the symbiosis of tradition and modernity.</p>
<p>Please let us know <strong>in</strong> <strong>advance</strong> when we can <strong>reserve</strong> <strong>a table</strong> for you.</p>
<p>If you are looking for a good <strong>tip for a restaurant outside</strong> the apart resort, follow the tips in our app or ask at our reception. We will be happy to advise you.</p>
What are the opening hours of the restaurant?
What are the opening hours of the restaurant?
<p>The <strong>breakfast</strong> <strong>buffet</strong> is open daily (7 days a week) from <strong>7 am to 10.30 am</strong> for both sports enthusiasts and late risers seeking peace and quiet.</p>
<p>Our <strong>à la carte restaurant Anna's Stubn</strong> casual dining is open from Thursday to Monday (Tuesday and Wednesday closed) from <strong>2.00 pm to 9.30 pm</strong> (08.30 pm last order).</p>
<p>Afterwards you can enjoy your <strong>digestive</strong> at our <strong>lounge</strong>. We spoil you with trendy drinks and tried and tested favourites.</p>
Can I also book half board?
Can I also book half board?
<p><strong>Bye half board - Servus à la carte restaurant!</strong></p>
<p>Fixed menus and set meal times? Not with us! Whether you're feeling peckish with a simple snack or a full meal with refined classics. In our restaurant Anna's Stubn, flexibility and individualism are our top priorities.</p>
Can I dine in the restaurant even though I'm not staying with you?
Can I dine in the restaurant even though I'm not staying with you?
<p>Our restaurant is open to all culinary enthusiasts. The beauty of our house lives from the many guests and visitors.</p>
I prefer to eat at home. Is there a take-away?
I prefer to eat at home. Is there a take-away?
<p>Of course, you also have the option of ordering all our restaurant dishes to <strong>take away</strong>. You can return the restaurant crockery in the entrance of your apartment.</p>
What is the best way to book a table in a restaurant?
What is the best way to book a table in a restaurant?
<p>You can easily make a table reservation via our hotel app, our website, by phone or at reception.</p>
I would like to celebrate at your place. Is that possible?
I would like to celebrate at your place. Is that possible?
<p>There is nothing better for a<strong> celebration with culinary delights</strong>.</p>
<p>Thanks to the variety of different areas in our restaurant Anna's Stubn, we will find your favourite place together and will be happy to organise a celebration according to your wishes.</p>
I have intolerances or allergies.
I have intolerances or allergies.
<p>We recommend to send us this information when you make your booking. In this way, we are prepared and can fulfil your wishes.</p>
<p>Please also mention this to us at your check-in or in our restaurant.</p>
What are the opening hours of the hotel bar?
What are the opening hours of the hotel bar?
<p>You can enjoy coffee, tea and drink specialities in our lounge during the day. In the evening, our bartender is there for you <strong>until 11.00 pm</strong>, sometimes even longer...</p>
Reconstruction
What was the estimated time for the reconstruction?
What was the estimated time for the reconstruction?
<p>The construction time of <strong>14 months</strong> may seem short, but it is long enough to create something great. The Pachmair 1453 will be a project that will take top place in the reference lists of all our regional <strong>contractors</strong>.</p>
What is the investment value of the project?
What is the investment value of the project?
<p>We are investing more than <strong>22 million</strong> in the new building and in the core refurbishment of our main house, which naturally involves a great deal of passion.</p>
How many companies are involved in the project?
How many companies are involved in the project?
<p>We are very proud of the fact that we have awarded the contract almost exclusively to companies from the region. It may well get a little tight, as <strong>72 companies</strong> are involved.</p>
What happens to the employees? Will they come back?
What happens to the employees? Will they come back?
<p>Tanja, Kathi, Branca, Attila, Janos, and over 50 other hardworking hands from Pachmair are getting a chance to explore the big world of work and they have everything they need to do well there. They've promised to come back to Pachmair 1453, and some of them are already feeling homesick. We, the Geiger family, also miss our team, who are like part of our big Pachmair family.</p>
Which parts of the building will remain?
Which parts of the building will remain?
<p>We always talk about the <strong>main building</strong>, which will remain the same. The main building includes our culinary areas such as the kitchen, our restaurant Anna's Stubn casual dining and an extensive buffet area for our breakfast with products from regional sources. There are also 8 traditional Swiss stone pine flats and 2 double rooms. In short: the culinary heart and the traditional heart are united there.</p>
From vision to now - how long was the planning for the project?
From vision to now - how long was the planning for the project?
<p>If you want to know when the first idea came about, then I'll have to think for a moment. But it must have been <strong>5 years ago</strong> - but it wasn't clearly defined and mature back then.</p>
How did the idea for the Apart Resort come about?
How did the idea for the Apart Resort come about?
<p>I can tell you exactly. Johannes, Gerda and Johannes were thinking: <strong>WHAT do WE like, HOW do WE like to travel, WHAT do WE need</strong>: adventure, security, safety, relaxation and culinary delights without always being time-bound.</p>
Does the new name or logo have a special meaning?
Does the new name or logo have a special meaning?
<p>The NEW name is actually the OLD name. Pachmair has existed since 1453 - documented as a guesthouse. So long before the Christopher Columbus discoverd America. Our imperial coat of arms still exists and can be found to the right of the entrance portal to Anna's Stubn. This has been divided into 4 essential parts. These parts are referred to as icons that you will find repeatedly in our apart resort.</p>
<p>The <strong>SHIELD</strong> represents <strong>security</strong> and <strong>protection</strong>, and thus the residential units and the resort itself.</p>
<p>The <strong>KNIGHT'S HELMET</strong> stands for <strong>excellence</strong> and <strong>adventure</strong>, holiday <strong>experiences</strong> and sports activities.</p>
<p>The <strong>SWAN</strong> represents <strong>beauty</strong>, tranquility, <strong>wellness</strong>, feeling good and resting.</p>
<p>My favorite icon, the <strong>EAR OF GRAIN</strong>, stands for <strong>culinary</strong> <strong>delights</strong>, regional specialties, and enjoyment.</p>
Location & How to get here
Where exactly is the Zillertal and where is the village of Uderns?
Where exactly is the Zillertal and where is the village of Uderns?
<p>The Zillertal is the <strong>widest</strong> and therefore <strong>sunniest</strong> <strong>side</strong> <strong>valley</strong> of the Inntal. Uderns is located on the valley floor in the middle of green meadows surrounded by the <strong>Kitzbühel Alps</strong> and the <strong>Tux Pre-Alps</strong>, where you can enjoy unforgettable <strong>hiking</strong> and <strong>cycling</strong> experiences. In winter, Uderns is the perfect base for the 3 main ski areas of Kaltenbach/Hochzillertal, Spieljoch and Hochfügen.</p>
<p></p>
Where exactly is the Pachmair 1453 apart resort?
Where exactly is the Pachmair 1453 apart resort?
<p>You will find us in the town centre, in a very central and yet quiet area.</p>
What is the best way to get to Uderns by car?
What is the best way to get to Uderns by car?
<p>The best way to get to us from the north is via the <strong>A12 Autobahn</strong> crossing the Kufstein border, from the west via the Arlberg tunnel and from the south via the <strong>A13 Brenner autobahn</strong>. One of the most beautiful alternatives from the north is probably the journey over the <strong>Achenpass</strong> and <strong>Achensee</strong>. However, we do not recommend this route during the main holiday periods. You can find more information about your journey here.</p>
Is travelling by train an interesting alternative?
Is travelling by train an interesting alternative?
<p>We are easy to reach by train, as Uderns has a station on the <strong>Zillertalbahn</strong> <strong>railway</strong>. We will be happy to pick you up from there free of charge if you book in advance. The Zillertalbahn runs from Jenbach. There is a Railjet or express train station in Jenbach and almost all trains stop there. You can reach the Zillertalbahn in 2 minutes on foot and buy your ticket directly from the conductor on the train. The train ride to the valley is truly a pleasure, with great first holiday impressions. You can find more information about your journey here.</p>
Where can I park? Do you have e-charging stations?
Where can I park? Do you have e-charging stations?
<p>The parking situation at our apart resort is very relaxed, as we have <strong>underground</strong> <strong>parking</strong> <strong>spaces</strong> as well as sufficient <strong>above-ground parking spaces</strong>. <strong>E-charging stations</strong> have been a <strong>must</strong> for us since 2022, as we are also ambitious e-drivers ourselves. You can easily use the e-charging stations with your own charging card at your charging card rate. And if you don't have a charging card, all you have to do is scan the QR code on the charging station.</p>
When is check-in and check-out?
When is check-in and check-out?
<ul>
<li>
<p><strong>Check-In from 4:00 pm</strong></p>
</li>
<li>
<p><strong>Check-Out until 10:00 am</strong></p>
</li>
</ul>
<p>Please read the next point to find out how you can make even better use of these two days.</p>
Can I arrive earlier or stay longer?
Can I arrive earlier or stay longer?
<p>Your apartment/room is guaranteed to be ready for you to move in from <strong>4.00 pm</strong>, or <strong>earlier if available</strong>. You are welcome to book an arrival breakfast in our in-house restaurant <strong>Anna's Stubn</strong> for a fee and explore the holiday region in the time until check-in.</p>
<p>Check out is at <strong>10:00 am</strong>. If you like, you can store your luggage safely in our late check-out area and do a few laps in our infinity pool or chill out and enjoy a sauna in the SPAlpin (for a fee).</p>
Is there a supermarket, bakery, doctor or pharmacy nearby?
Is there a supermarket, bakery, doctor or pharmacy nearby?
<p>We have a <strong>shop</strong> in the <strong>reception</strong> <strong>area</strong> where you can order fresh bread and the most important breakfast items in advance. But don't forget to try our <strong>breakfast buffet</strong> - you'll be amazed at the freshness, variety and regionality. In your holiday resort of Uderns you will find <strong>2 large supermarkets, 2 bakeries</strong> and an excellent <strong>general</strong> <strong>practitioner</strong> with emergency doctor training (X-ray machine available in the practice). There are <strong>3 pharmacies</strong> in the neighbouring villages.</p>
Do I need winter tyres for the journey in winter?
Do I need winter tyres for the journey in winter?
<p>In Austria, it is required to drive with <strong>winter</strong> <strong>tyres</strong> from <strong>1st November to 15th April</strong> in winter road conditions. As we are located in the valley at 545 metres above sea level, snow chains are not important and the snow clearing vehicles usually do an excellent job.</p>
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