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All important information at a glance

Hotel information A–Z

ARRIVAL
Please note: 
Check-in in the winter months: from 2:00 p.m. to 9:00 p.m.
Check-in in the summer months: from 2:00 p.m. to 8:00 p.m.
If you anticipate arriving past check-in time, please notify our staff as soon as possible.

PICKUP SERVICE
If you are arriving by train, bus, or plane, we will gladly arrange for you to be picked up.

DEPARTURE
We kindly ask you to vacate your room by 10:00 a.m. on the day of your departure. Please return your key card to the reception desk. Please settle any outstanding bills at the reception desk by 9:00 p.m. (in the summer months by 8:00 p.m.) on the day prior to your departure.

DOCTOR
Dr. Zöhrer, in Uderns, next to the fire station. Telephone: +43 (0)5288 64 800.

PHARMACIES
The St. Pankraz Apotheke in Fügen and the Rupertus Apotheke in Stumm are both open Monday to Friday from 8:00 a.m. to 12:30 p.m. and from 3:00 p.m. to 6:30 p.m. and Saturday from 8:00 a.m. to 12:00 p.m. If you would prefer that we pick something up for you from the pharmacy, for an extra fee, just contact our staff at the reception desk.

SPA
During the winter season, our Panorama Relaxation Spa is open daily from 7:15 a.m. to 7:00 p.m. (sauna, steam bath, infrared cabins, and outdoor pool are open daily from 3:00 p.m. to 7:00 p.m.) During the summer season, our spa is open daily from 7:15 a.m. to 7:00 p.m. (Sauna, steam bath, and infrared cabins are open Monday to Friday from 3:00 p.m. to 7:00 p.m.) Use of the solarium is free of charge for our guests.

BATHROBES
You will find bathrobes and slippers in the spa bag in your room. Feel free to use them during your stay. Please leave the bathrobe in the spa bag in your room on the day you check out. You will be charged EUR 40 for every bathrobe you choose to keep.

BANKS
Raiffeisenbank, in Uderns at the Finsing Bridge
Open Monday to Friday from 8:00 a.m. to 12:15 p.m. and from 2:30 p.m. to 5:00 p.m. An ATM is available around the clock.

Volksbank, in Fügen
An ATM is available around the clock.

BAR
We look forward to serving you drinks at our fireplace bar in the middle wing of the hotel. The bar is open daily from 3:00 p.m. to around 1:00 a.m.

COMPLAINTS
If you have a concern or complaint, please notify our staff at the reception desk immediately so that we can try to rectify the situation as soon as possible. Please note that we cannot take into consideration any complaints that you might bring to our attention after your stay.

BUFFET
Our buffet and beverage bar are open daily for breakfast from 7:30 a.m. to 10:00 a.m. and for the afternoon snack in winter from 3:30 p.m. to 5:30 p.m. The coffee break in summer is served in our cafe house from 2:30 p.m. to 5:00 p.m. The buffet is also open for dinner from 7:00 p.m. to 8:45 p.m. in the winter season, from 6:00 p.m. to 7:45 p.m. in the summer season. 

BUS CONNECTIONS
Please ask our staff at the reception desk if you need information regarding bus connections and timetables.

LIBRARY
In Uderns, there is a public library in the Caritas Center next to the church. Open Wednesdays from 5:00 p.m. to 6:30 p.m. and Saturdays from 6:00 p.m. to 7:30 p.m.

SHOPPING
Spar (supermarket): Open Monday to Friday from 7:30 a.m. to 7:00 p.m. and Saturdays from 7:30 a.m. to 5:00 p.m. Open Sundays from 2:00 p.m. to 6:00 p.m in winter.

Hofer (discount supermarket): Open Monday to Friday from 8:00 a.m. to 7:00 p.m. and Saturdays from 8:00 a.m. a.m. to 6:00 p.m.

Sport Rainer: Open Monday to Friday from 8:00 a.m. to 12:00 p.m. and from 3:00 p.m. to 6:30 p.m. Open Saturdays, Sundays, and holidays from 8:00 a.m. to 12.00 p.m. and from 3:00 p.m. to 6:00 p.m.

Sport 2000, Unterlercher in Fügen: Open Monday to Thursday from 8:30 a.m. to 12:30 p.m. and from 2:00 p.m. to 6:30 p.m. Open Fridays from 8:30 a.m. to 6:30 p.m. and Saturdays from 8:00 a.m. to 5:00 p.m.Open Sundays and holidays from 8:00 a.m. to 12.00 p.m. and from 3:00 p.m. to 6:00 p.m.

Regular opening hours of shops: Monday to Friday from 8:00 a.m. to 12:00 p.m. and from 3:00 p.m. to 6:00 p.m. Saturdays from 8:00 a.m. to 12:00 p.m.

MEALTIMES IN SUMMER
Breakfast from 7:30 a.m. to 10:00 a.m.
Coffee and cake from 2:30 p.m. to 5:00 p.m
Dinner from 6:00 p.m. to 7:30 p.m.

MEALTIMES IN WINTER
Mini-breakfast from 7:00 a.m.
Breakfast from 7:30 a.m. to 10:00 a.m.
Afternoon snack / coffee break from 3:30 p.m. to 5:30 p.m.
Dinner from 7:00 p.m. to 8:30 p.m.

TELEVISION
All rooms have a flatscreen TV with satellite channels. If you zap through all of the TV channels you will get to the radio stations (and the screen will be dark).

HAIRDRESSER
We recommend Salon Helga, in Uderns at Finsing 41. Telephone: +43 (0)5288 62553. Opening hours: Tuesday to Thursday from 8:30 a.m. to 12:00 p.m. and from 2:00 p.m. to 6:00 p.m.; Fridays from 8:30 a.m. to 6:00 p.m.; and Saturdays from 8:30 a.m. to 4:00 p.m.

LOST AND FOUND
Did you lose or find something? Please contact our staff at the reception desk.

GUEST QUESTIONNAIRE
Your opinion is important to us. Therefore, we kindly ask you to fill out our questionnaire on the evening prior to your departure. Thank you very much!

CHURCH SERVICES
Church services are held at the Roman Catholic parish church in Uderns on Saturdays at 6:30 p.m. and on Sundays at 10:00 a.m.

HOTEL DOORS
Your key card also opens the main entrance of your hotel wing, the entrance to the spa (7:15 a.m. to 7:00 p.m.), and the outside entrance to the ski storage room (until 8:00 p.m.).

DOGS/PETS
Please note that dogs and other pets are not allowed in our hotel.

INCLUDED DRINKS
As part of our More Inclusive+ ¾-board pampering package, all drinks that are listed on the menu at your table are included for free with the evening meal (up until dessert). Please pay for all drinks that are not listed on the menu at your table in cash or have them charged to your room.

INTERNET
WLAN and LAN are available for free throughout the hotel.

CREDIT CARDS
Our hotel accepts VISA, EUROCARD, and debit cards. All package deals and special offers must be paid in cash or with an EC debit card.

HOSPITALS
Bezirkskrankenhaus Schwaz, Tel.: +43 (0)5242 6000
University Hospital Innsbruck, Tel.: +43 (0)512 5040

SET MENU WITH CHOICE OF DISHES
To choose your evening meal, please tick your option on the menu card that is on your breakfast table. If you prefer to cancel dinner, please do so by 10:00 a.m. at the reception desk for a refund of EUR 9.00.

MESSAGES
We will gladly take messages for you. Messages that have been left for you will be placed in your box at the reception desk.

QUIET HOURS
Quiet hours in the hotel are from 11:00 p.m. to 7:00 a.m. If you come in late at night, please try to be as quiet as possible so as not to disturb guests who are already sleeping.

EMERGENCIES
In an emergency, you can reach us at night by calling extensions 820, or on our mobile at +43 (0)664 116 2521. There is also a telephone booth on the opposite side of the road.

Important telephone numbers, none of which require a dialing code:
Fire department: 122
Police: 133
Ambulance: 144

BREAKDOWN SERVICES
ARBÖ, in Jenbach, Tel.: +43 (0)5244 62739
ÖAMTC, in Zell am Ziller, Tel.: +43 (0)5282 55074
Austria-wide breakdown assistance: Telephone: 120

PARKING
There is a large, free hotel car park on the west side of the hotel. Please only park in the courtyard area to load and unload.

POST OFFICE
A post office is located at the tobacconist’s in the village center of Uderns. Open Monday to Friday from 8:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 6:00 p.m.

POSTAGE
The postage for a letter or postcard sent within the EU is EUR 0.90.

LAUNDRY SERVICES
Do you have clothes that need washing or cleaning? Please contact our staff at the reception desk.

BILL
Please settle your bill at the reception desk by 8:00 p.m. on the day prior to your departure.

RECEPTION
Our reception staff will be happy to help you from 8:00 a.m. to 8:00 p.m. (in winter until 9:00 p.m.). Postcards, stamps, board games, card games, our events program, reservations, and all kinds of other information are also available at the reception desk. If you are interested in the rental of our bikes, our VW Beetle Cabrio or our BMW GS 1200 motorbike please also ask at our reception.

SKI LIFTS AND GONDOLAS
The ski bus takes you directly from the hotel to the ski resorts of Spieljoch in Fügen, Hochfügen, and Hochzillertal in Kaltenbach. Please check the timetable for departure times. You can get to all other ski areas in the Zillertal by taking the public bus or the Zillertal train free of charge if you have a Zillertaler Superskipass that is valid for 2 days or more. Please note that free transportation by bus or train only applies to passengers with winter sports equipment and a valid ski pass.

SKI STORAGE ROOM
The entrance to the ski storage room is in the courtyard. You can open the door with your key card. Please put your ski or snowboard boots on the boot dryer and your skis or snowboards in the storage room.

SKI BUS
A free ski bus takes our guests from the hotel to the ski resorts of Spieljoch in Fügen, Hochfügen, and Hochzillertal in Kaltenbach. Please check the timetable (available at the reception desk) for departure times. Please note that free transportation by ski bus only applies to passengers with winter sports equipment and a valid ski pass.

AFTERNOON SNACK / COFFEE BREAK
To get your strength back in the afternoon, a daily snack is served from 3:30 p.m. to 5:30 p.m. at the buffet.

SKI PASSES
If you booked a hotel and ski pass package, please fill out the Ski Pass Order at the reception desk during check-in. Please note that we are not be liable for any inaccurate information that guests provide.

Zillertal Superskipass: Zillertal Superskipasses (valid for 2 to 21 days) are also available for purchase at the reception desk. Please note that such passes must be paid for in cash.

SKI SCHOOL AND CHILDREN’S SKI SCHOOL
If you would like to take skiing lessons, we recommend the Optimal Ski School in Kaltenbach (at the Hochzillertal Ski Resort). Tel. +43 (0)5283 2069

DINING HALL
We are happy to accompany our hotel guests to their reserved table when they are dining with us for the first time. If you have any special seating requests, please contact our staff at the reception desk by 5:00 p.m. on the day of your arrival.

PETROL STATIONS
Oil, in Uderns, on the right side of the main road as you drive into the valley
Aral, in Fügen, on the right side of the main road as you drive out of the valley
Agip, in Kaltenbach, on the right side of the main road as you drive into the valley

TAXIS
Taxi Mair, in Uderns, Tel.: +43 (0)5288 62407
Taxi Tribus, in Fügen, Tel.: +43 (0)5288 63121

TELEPHONE
You can reach our reception by calling extensions 809 or 800. Please settle your phone bill at the reception desk by 8:00 p.m. on the day prior to your departure.

TOURIST OFFICE
The tourist office for the Fügen-Hochfügen-Fügenberg-Hart-Uderns first holiday region is located directly in the town center of Fügen.

Country codes:
An outside line is obtained by dialing “0” followed by:
Germany: 0049 (0) ...
England: 0044 (0) ...
France: 0033 (0) ...
Holland: 0031 (0) ...
Italy: 0039 (0) ...
Sweden: 0046 (0) ...
Switzerland: 0041 (0) ...
PLEASE NOTE: Leave out the zero in brackets (0) when dialing!

ENTERTAINMENT
A copy of our weekly music and entertainment program is displayed at the reception desk.

WINTER RENTALS
Our guests can rent Big Foot fun skis for free as well as 2-seat toboggans for a day at the hotel reception desk. Please note that we require a rental deposit of EUR 10 per person.

SUMMER RENTALS 
Our guests can rent city bikes (free of charge) as well as Movelo e-bikes (EUR 24 per day). (Half-day e-bike rental: EUR 12).

VW BEETLE RENTALS
If you stay for a week or more, you can rent our VW Beetle free of charge for one day (includes 200 km).

TERMS AND CONDITIONS
The General Terms and Conditions for the Hotel Industry apply, (15.11.2006 version). A copy of the terms and conditions is displayed at the reception desk.

VALUABLES AND CASH
Your room safe is insured up to a value of EUR 3,640. Please note that the hotel does not assume any liability for valuables not stored in the room safe. Your key card also opens your safe, so never leave it in your room unattended!

WAKE-UP SERVICE 
You can set up a wake-up call using the phone in your room. 
Example for a 7:30 a.m. wake-up call: Lift the receiver, dial 88, and enter the 4-digit wake-up time (0730) followed by the # button to confirm.

DENTISTS
Dr. Foidl, in Fügen, Tel.: +43 (0)5288 62080
Dr. Ruech, in Fügen, Tel.: +43 (0)5288 63561

KEY CARD
Besides your room, your key card also opens your room safe, the main entrance to your hotel wing, the spa, and the ski storage room during opening hours.


All information is subject to change!