All important information at a glanceHotel information A–Z
AFTERNOON SNACK / COFFEE BREAK
To get your strength back in the afternoon, a daily snack is served in winter from 3:30 p.m. to 5:30 p.m. at the buffet. In summer a delicious coffee break is served in our cafe house from 2:30 p.m. to 5:00 p.m.
Check-in in the winter months: from 3:00 p.m. to 9:00 p.m.
Check-in in the summer months: from 3:00 p.m. to 8:00 p.m.
If you anticipate arriving past check-in time, please notify our staff as soon as possible.
Raiffeisenbank, in Uderns at the Finsing Bridge
Open Monday to Friday from 8:00 a.m. to 12:15 p.m. and from 2:30 p.m. to 5:00 p.m. An ATM is available around the clock.
Volksbank, in Fügen
An ATM is available around the clock.
We look forward to serving you drinks at our fireplace bar in the middle wing of the hotel. The bar is open daily from 3:00 p.m. to around 1:00 a.m.
You will find bathrobes and slippers in the spa bag in your room. Feel free to use them during your stay. Please leave the bathrobe in the spa bag in your room on the day you check out. You will be charged EUR 40 for every bathrobe you choose to keep.
Please settle your bill at the reception desk by 8:00 p.m. on the day prior to your departure.
ARBÖ, in Jenbach, Tel.: +43 (0)5244 62739
ÖAMTC, in Zell am Ziller, Tel.: +43 (0)5282 55074
Austria-wide breakdown assistance: Telephone: 120
Our buffet and beverage bar are open daily for breakfast from 7:30 a.m. to 10:00 a.m. and for the afternoon snack in winter from 3:30 p.m. to 5:00 p.m. The coffee break in summer is served in our cafe house from 2:30 p.m. to 5:00 p.m. The buffet is also open for dinner from 7:00 p.m. to 8:45 p.m. in the winter season, from 6:00 p.m. to 7:45 p.m. in the summer season.
Please ask our staff at the reception desk if you need information regarding bus connections and timetables.
Church services are held at the Roman Catholic parish church in Uderns on Saturdays at 6:30 p.m. and on Sundays at 10:00 a.m.
If you have a concern or complaint, please notify our staff at the reception desk immediately so that we can try to rectify the situation as soon as possible. Please note that we cannot take into consideration any complaints that you might bring to our attention after your stay.
Our hotel accepts VISA, EUROCARD, and debit cards. All package deals and special offers must be paid in cash or with an EC debit card.
Dr. Foidl, in Fügen, Tel.: +43 (0)5288 62080
Dr. Ruech, in Fügen, Tel.: +43 (0)5288 63561
We kindly ask you to vacate your room by 10:00 a.m. on the day of your departure. Please return your key card to the reception desk. Please settle any outstanding bills at the reception desk by 9:00 p.m. (in the summer months by 8:00 p.m.) on the day prior to your departure.
We are happy to accompany our hotel guests to their reserved table when they are dining with us for the first time. If you have any special seating requests, please contact our staff at the reception desk by 5:00 p.m. on the day of your arrival.
Dr. Zöhrer, in Uderns, next to the fire station. Telephone: +43 (0)5288 64 800.
Please note that dogs and other pets are not allowed in our hotel.
In an emergency, you can reach us at night by calling extensions 820, or on our mobile at +43 (0)664 116 2521. There is also a telephone booth on the opposite side of the road.
Important telephone numbers, none of which require a dialing code:
Fire department: 122
A copy of our weekly music and entertainment program is displayed at the reception desk.
Your opinion is important to us. Therefore, we kindly ask you to fill out our questionnaire on the evening prior to your departure. Thank you very much!
We recommend Salon Mair, in Uderns at Finsing 41. Telephone: +43 (0)5288 62553. Opening hours: Tuesday to Thursday from 8:30 a.m. to 12:00 p.m. and from 2:00 p.m. to 6:00 p.m.; Fridays from 8:30 a.m. to 6:00 p.m.; and Saturdays from 8:30 a.m. to 4:00 p.m.
Bezirkskrankenhaus Schwaz, Tel.: +43 (0)5242 6000
University Hospital Innsbruck, Tel.: +43 (0)512 5040
Your key card also opens the main entrance of your hotel wing, the entrance to the spa (7:15 a.m. to 7:00 p.m.), and the outside entrance to the ski storage room (until 8:00 p.m.).
As part of our More Inclusive+ ¾-board pampering package, all drinks that are listed on the menu at your table are included for free with the evening meal (up until dessert). Please pay for all drinks that are not listed on the menu at your table in cash or have them charged to your room.
WLAN and LAN are available for free throughout the hotel.
Besides your room, your key card also opens your room safe, the main entrance to your hotel wing, the spa, and the ski storage room during opening hours.
Do you have clothes that need washing or cleaning? Please contact our staff at the reception desk.
In Uderns, there is a public library in the Caritas Center next to the church. Open Wednesdays from 5:00 p.m. to 6:30 p.m. and Saturdays from 6:00 p.m. to 7:30 p.m.
LOST AND FOUND
Did you lose or find something? Please contact our staff at the reception desk.
MEALTIMES IN SUMMER
Breakfast from 7:30 a.m. to 10:00 a.m.
Coffee and cake from 2:30 p.m. to 5:00 p.m
Dinner from 6:00 p.m. to 7:45 p.m.
MEALTIMES IN WINTER
Mini-breakfast from 7:00 a.m.
Breakfast from 7:30 a.m. to 10:00 a.m.
Afternoon snack / coffee break from 3:30 p.m. to 5:00 p.m.
Dinner from 7:00 p.m. to 8:45 p.m.
We will gladly take messages for you. Messages that have been left for you will be placed in your box at the reception desk.
There is a large, free hotel car park on the west side of the hotel. Please only park in the courtyard area to load and unload.
Oil, in Uderns, on the right side of the main road as you drive into the valley
Aral, in Fügen, on the right side of the main road as you drive out of the valley
Agip, in Kaltenbach, on the right side of the main road as you drive into the valley
If you are arriving by train, bus, or plane, we will gladly arrange for you to be picked up.
The St. Pankraz Apotheke in Fügen and the Rupertus Apotheke in Stumm are both open Monday to Friday from 8:00 a.m. to 12:30 p.m. and from 3:00 p.m. to 6:30 p.m. and Saturday from 8:00 a.m. to 12:00 p.m. If you would prefer that we pick something up for you from the pharmacy, for an extra fee, just contact our staff at the reception desk.
The postage for a letter or postcard sent within the EU is EUR 1.00.
A post office is located at the tobacconist’s in the village center of Uderns. Open Monday to Friday from 8:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 6:00 p.m.
Quiet hours in the hotel are from 11:00 p.m. to 7:00 a.m. If you come in late at night, please try to be as quiet as possible so as not to disturb guests who are already sleeping.
Our reception staff will be happy to help you from 8:00 a.m. to 8:00 p.m. (in winter until 9:00 p.m.). Postcards, stamps, board games, card games, our events program, reservations, and all kinds of other information are also available at the reception desk. If you are interested in the rental of our bikes, our VW Beetle Cabrio or our BMW GS 1200 motorbike please also ask at our reception.
SET MENU WITH CHOICE OF DISHES
To choose your evening meal, please tick your option on the menu card that is on your breakfast table. If you prefer to cancel dinner, please do so by 10:00 a.m. at the reception desk for a refund of EUR 9.00.
Spar (supermarket): Open Monday to Friday from 7:30 a.m. to 7:00 p.m. and Saturdays from 7:30 a.m. to 5:00 p.m. Open Sundays from 2:00 p.m. to 6:00 p.m in winter.
Hofer (discount supermarket): Open Monday to Friday from 8:00 a.m. to 7:00 p.m. and Saturdays from 8:00 a.m. a.m. to 6:00 p.m.
Sport Rainer: Open Monday to Friday from 8:00 a.m. to 12:00 p.m. and from 3:00 p.m. to 6:30 p.m. Open Saturdays, Sundays, and holidays from 8:00 a.m. to 12.00 p.m. and from 3:00 p.m. to 6:00 p.m.
Sport 2000, Unterlercher in Fügen: Open Monday to Thursday from 8:30 a.m. to 12:30 p.m. and from 2:00 p.m. to 6:30 p.m. Open Fridays from 8:30 a.m. to 6:30 p.m. and Saturdays from 8:00 a.m. to 5:00 p.m.Open Sundays and holidays from 8:00 a.m. to 12.00 p.m. and from 3:00 p.m. to 6:00 p.m.
Regular opening hours of shops: Monday to Friday from 8:00 a.m. to 12:00 p.m. and from 3:00 p.m. to 6:00 p.m. Saturdays from 8:00 a.m. to 12:00 p.m.
A free ski bus takes our guests from the hotel to the ski resorts of Spieljoch in Fügen, Hochfügen, and Hochzillertal in Kaltenbach. Please check the timetable (available at the reception desk) for departure times. Please note that free transportation by ski bus only applies to passengers with winter sports equipment and a valid ski pass.
SKI LIFTS AND GONDOLAS
The ski bus takes you directly from the hotel to the ski resorts of Spieljoch in Fügen, Hochfügen, and Hochzillertal in Kaltenbach. Please check the timetable for departure times. You can get to all other ski areas in the Zillertal by taking the public bus or the Zillertal train free of charge if you have a Zillertaler Superskipass that is valid for 2 days or more. Please note that free transportation by bus or train only applies to passengers with winter sports equipment and a valid ski pass.
If you booked a hotel and ski pass package, please fill out the Ski Pass Order at the reception desk during check-in. Please note that we are not be liable for any inaccurate information that guests provide.
Zillertal Superskipass: Zillertal Superskipasses (valid for 2 to 21 days) are also available for purchase at the reception desk. Please note that such passes must be paid for in cash.
SKI SCHOOL AND CHILDREN’S SKI SCHOOL
If you would like to take skiing lessons, we recommend the Ski School Hochzillertal, Tel. +43 (0) 5283 2822 0 or the Ski School Optimal, Tel. +43 (0)5283 2069. (both Ski Schools are at the Hochzillertal Ski Resort/Kaltenbach).
SKI STORAGE ROOM
The entrance to the ski storage room is in the courtyard. You can open the door with your key card. Please put your ski or snowboard boots on the boot dryer and your skis or snowboards in the storage room.
During the winter season, our Panorama Relaxation Spa is open daily from 7:15 a.m. to 7:00 p.m. (sauna, steam bath, infrared cabins, and outdoor pool are open daily from 3:00 p.m. to 7:00 p.m.) During the summer season, our spa is open daily from 7:15 a.m. to 7:00 p.m. (Sauna, steam bath, and infrared cabins are open Monday to Friday from 3:00 p.m. to 7:00 p.m.) Use of the solarium is free of charge for our guests.
City bike rental is available to our guests free of charge for a deposit of €10.00.
Taxi Mair, in Uderns, Tel.: +43 (0)5288 62407
Taxi Tribus, in Fügen, Tel.: +43 (0)5288 63121
You can reach our reception by calling extensions 809 or 800. Please settle your phone bill at the reception desk by 8:00 p.m. on the day prior to your departure.
An outside line is obtained by dialing “0” followed by:
Germany: 0049 (0) ...
England: 0044 (0) ...
France: 0033 (0) ...
Holland: 0031 (0) ...
Italy: 0039 (0) ...
Sweden: 0046 (0) ...
Switzerland: 0041 (0) ...
PLEASE NOTE: Leave out the zero in brackets (0) when dialing!
All rooms have a flatscreen TV with satellite channels. If you zap through all of the TV channels you will get to the radio stations (and the screen will be dark).
TERMS AND CONDITIONS
The General Terms and Conditions for the Hotel Industry apply, (15.11.2006 version). A copy of the terms and conditions is displayed at the reception desk.
The tourist office for the Fügen-Hochfügen-Fügenberg-Hart-Uderns first holiday region is located directly in the town center of Fügen.
VALUABLES AND CASH
Your room safe is insured up to a value of EUR 3,640. Please note that the hotel does not assume any liability for valuables not stored in the room safe. Your key card also opens your safe, so never leave it in your room unattended!
You can set up a wake-up call using the phone in your room.
Example for a 7:30 a.m. wake-up call: Lift the receiver, dial 88, and enter the 4-digit wake-up time (0730) followed by the # button to confirm.
Our guests can rent Big Foot fun skis for free as well as 2-seat toboggans for a day at the hotel reception desk. Please note that we require a rental deposit of EUR 10 per person.
All information is subject to change!