Cancelation conditions winter 2020/21

• up to 7 days before arrival FREE cancellation
• 6 to 3 days before arrival 50% cancellation fee of the booked arrangement
• 2 to 0 days before arrival 80% cancellation fee of the booked arrangement

In the case, that COVID-19 infections are increasing again and the regained freedom of travel is withdrawn by the government and new restrictions are imposed, we as hotel are not allowed to charge any cancellation costs anyway.

The General Terms and Conditions for the Hotel Industry apply, (15.11.2006 version).

Booking terms

Bookings are carried out in accordance with the General Terms and Conditions for the Hotel Industry (15.11.2006 version). Offers are created according to actual availability at the time of booking. If you depart earlier than planned, you will be charged 50% of the remainder of what you would have been charged had you stayed for the full booking. Please note that external services cannot be refunded.

Arrival and departure

Your room(s) will be available from 3:00 p.m. on the day of your arrival and until 10:00 a.m. on the day of your departure. 

Payment of your hotel room

We gladly accept: Cash, Eurocard, Mastercard, Visa, and EC debit cards. All package deals and special offers with an early-booking bonus must be paid in cash or with an EC debit card. 

Additional services, available upon request

Arrival by train: We will gladly pick you up at the express train stop of the train station in Jenbach between 10:00 a.m. and 7:00 p.m. free of charge. Of course, we also take you back to the train station on the day of your departure.
Arrival by plane: We will gladly pick you up from and drop you back off at the airport in Innsbruck. Price upon request.

Car, motorcycle, bicycle, big foot ski, and toboggan rentals

We are happy to rent our VW Beetle, motorcycle, bicycles, big foot ski, and toboggans free of charge (subject to availability). It’s not possible to make a reservation. Please note that different rental time limits apply during high season. VW Beetle and motorvycle rental is only free for our guests staying a week. Guests who stay with us for less than a week can rent the convertible for a fee.