Cancellation policy

• up to 7 days before arrival free cancellation
• 6 - 4 days before arrival 50% cancellation fee of the booked arrangement
• 3 - 0 days before arrival 80% cancellation fee of the booked arrangement

In addition, our "Safe & Carefree Cancellation Conditions" apply:

In order to give you maximum planning security for your vacation days, you can change or cancel your booking at any time free of charge if one of the following reasons applies at the time of travel:

• You must unavoidably go into quarantine due to a government regulation when returning from Tyrol.
• It is unavoidable that you must go into quarantine when entering Tyrol due to a government regulation.
• You cannot enter Tyrol due to renewed border closures.
• You or someone traveling with you has tested positive for COVID-19 (government proof required). In this case it is also possible to cancel the entire booking free of charge!
• Our hotel has to be closed due to another lockdown.

Furthermore, the general terms and conditions for the hotel industry from 15.11.2006 apply.

Existing bookings retain the cancellation policy stated on the reservation confirmation.

Booking terms

Bookings are carried out in accordance with the General Terms and Conditions for the Hotel Industry (15.11.2006 version). Offers are created according to actual availability at the time of booking. If you depart earlier than planned, you will be charged 80% of the remainder of what you would have been charged had you stayed for the full booking. Please note that external services cannot be refunded.

Arrival and departure

Your room(s) will be available from 3:00 p.m. on the day of your arrival and until 10:00 a.m. on the day of your departure. 

Payment of your hotel room

We gladly accept: Cash, Eurocard, Mastercard, Visa, and EC debit cards. All package deals and special offers with an early-booking bonus must be paid in cash or with an EC debit card. 

Additional services, available upon request

Arrival by train: We will gladly pick you up at the express train stop of the train station in Jenbach between 10:00 a.m. and 7:00 p.m. free of charge. Of course, we also take you back to the train station on the day of your departure.
Arrival by plane: We will gladly pick you up from and drop you back off at the airport in Innsbruck. Price upon request.

Motorcycle, bicycle and toboggan rentals

We are happy to rent our motorcycle, bicycles and toboggans free of charge (subject to availability). It’s not possible to make a reservation. Please note that different rental time limits apply during high season. Motorvycle rental is only free for our guests staying a week.