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Booking information

All of the important information about your Zillertal holidays

Cancellation conditions winter season 2021/22 with free COVID-19 cancellation guarantee:

valid in the travel period from 22.12.2021 to 17.04.2022 - also for private bookings already made directly with us during this travel period

In addition, our “Safe & Carefree Cancellation Conditions” apply until April 17th, 2022.

In order to give you maximum planning security for your vacation days, you can change or cancel your booking at any time free of charge if one of the following reasons applies at the travel period:

In addition, the general terms and conditions for the hotel industry apply, (15.11.2006 version).

Cancellation conditions summer season 2022 with free COVID-19 cancellation guarantee:

valid in the travel period from April 28th 2022 to November 6th 2022 - also for private bookings already made directly with us during this travel period

In addition, our “Safe & Carefree Cancellation Conditions” apply until November 6th, 2022.

In order to give you maximum planning security for your vacation days, you can change or cancel your booking at any time free of charge if one of the following reasons applies at the travel period:

In addition, the general terms and conditions for the hotel industry apply, (15.11.2006 version).

Booking terms

Bookings are carried out in accordance with the General Terms and Conditions for the Hotel Industry (15.11.2006 version). Offers are created according to actual availability at the time of booking. If you depart earlier than planned, you will be charged 50% of the remainder of what you would have been charged had you stayed for the full booking. Please note that external services cannot be refunded.

Arrival and departure

Your room(s) will be available from 3:00 p.m. on the day of your arrival and until 10:00 a.m. on the day of your departure. 

Payment of your hotel room

We gladly accept: Cash, Eurocard, Mastercard, Visa, and EC debit cards. All package deals and special offers with an early-booking bonus must be paid in cash or with an EC debit card. 

Additional services, available upon request

Arrival by train: We will gladly pick you up at the express train stop of the train station in Jenbach between 10:00 a.m. and 7:00 p.m. free of charge. Of course, we also take you back to the train station on the day of your departure.
Arrival by plane: We will gladly pick you up from and drop you back off at the airport in Innsbruck. Price upon request.

Motorcycle, bicycle, big foot ski, and toboggan rentals

We are happy to rent our motorcycle, bicycles, big foot ski, and toboggans free of charge (subject to availability). It’s not possible to make a reservation. Please note that different rental time limits apply during high season. VW Beetle and motorvycle rental is only free for our guests staying a week. Guests who stay with us for less than a week can rent the convertible for a fee.