SAFE HOSPITALITY
OUR PROTECTIVE MEASURES FOR COVID-19When entering the restaurant or hotel, a negative test result, a vaccination certificate or confirmation of a COVID-19 disease must be presented.
People who have been tested (PCR test max. 72h old / antigen test max. 24h old) *, vaccinated, or have recovered (with evidence) are then allowed to travel to Austria without quarantine enter.
* After the validity date has expired, a controlled self-test must be carried out every day. This can be done for FREE and directly in the hotel at given times. You can also get tested for FREE at the test stations in the province of Tyrol, as well as at selected doctors and pharmacies. This test does not apply to those who have been vaccinated or who have recovered!
Our measures for your well-deserved vacation:
- FREE COVID-19 cancellation guarantee AT ANY TIME if the situation makes it necessary (see cancellation policy)
- Hand sanitizers will be available at all entrances, at the relaxation SPA as well as at the buffet/restaurant
- People who do not live in the same household or belong to the same traveling party or tour group should stay at least 1 meter away from other people
- There will be special cleaning agents, increased cleaning intervals, and specially trained staff
- Increased distances between the tables in the restaurant area, extended meal times & increased fresh air supply
- In order to limit points of contact, food will be served at tables rather than buffet style
- Registration of guests with names and contact details in the á la carte restaurant (not necessary for the ¾ pampering board)
- Specially trained "COVID-19 Specialist” with a tested COVID-19 prevention concept
- Signs will be placed in the hotel to reinforce and remind people to implement the protective measures
- Handshakes will be replaced with a fresh and friendly “servus”
- Our employees will be trained and tested regularly according to the latest prevention measures
- FFP2 masks will be available for purchase at the reception
- Guests can choose to have their rooms cleaned daily or only prior to checking in
- In winter: Expansion of the travel times of our hotel's own ski shuttle so that you can get to the ski area safely and comfortably
Regulations for entry
Everything at a glanceEntry into Austria:
A negative test is required to enter Austria (antigen test max. 48 hours old (antigen self-test max. 24 hours old) or PCR test max. 72 hours old). Children under 12 do not need a test. If there is evidence of a vaccination (valid from 22 days after the first vaccination) or after recovery from a Covid-19 disease (with evidence), the negative test is not applicable.
Cancellation Policy Summerseason 2021
- up to 2 days before arrival FREE cancellation
- 1 to 0 days before arrival 30% cancellation fee of the booked arrangement
In the case, that COVID-19 infections are increasing again and the regained freedom of travel is withdrawn by the government and new restrictions are imposed, we as hotel are not allowed to charge any cancellation costs anyway.
Cancellation Policy Winterseason 2021/22
- up to 14 days before arrival FREE cancellation
- 13 to 7 days before arrival 50% cancellation fee of the booked arrangement
- 6 to 0 days before arrival 80% cancellation fee of the booked arrangement
In the case, that COVID-19 infections are increasing again and the regained freedom of travel is withdrawn by the government and new restrictions are imposed, we as hotel are not allowed to charge any cancellation costs anyway.
One step closer to your dream vacation
Your holiday requestPlease complete the following form as completely as possible. The fields marked with * are mandatory fields!